Up Close with Greiner Bio-One UK Customer Service
Tell us about what your team does and how they make a difference to the customer experience?
The customer service team at Greiner are constantly in touch with customers and as such have built excellent relationships. Staff take ownership of queries, providing effective and efficient resolutions and customers indicate that Greiner set the bar high at this aspect of service. In addition, we work closely with both our production team and customers thus facilitating timely shipments.
Greiner understand the importance of a flexible approach to customer requirements and are adept at providing solutions.
Do you have any future plans which will enhance how customers experience customer service from Greiner?
We are currently on a journey to enhance the value for customers, consequently we are engaging with our new CRM system to ensure all stakeholders have timely access to relevant information. This will facilitate our aim to achieve first call resolutions for customers.
In addition, to further strengthen relationships many staff will have the opportunity to visit customers, seeking feedback to establish how we may continue to improve. We are also in the process of building product directories to enable staff to proactively offer alternative products.
Tell us about your team?
The customer service team have had exposure to each aspect of the Supply Chain which has contributed to an efficient service. Our combined team have in excess of 30 years experience in customer service, they hold a positive attitude and always go the extra mile.
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